During the COVID-19 pandemic, UCare is here to help you understand what you need to do to stay safe and get the care you need.
Wash my hands often
Cover my cough
Follow government and medical expert guidance on mask wearing and social distancing
Stay home and isolate when
• I feel sick or have symptoms
• I've had contact with someone with COVID-19
Get the COVID-19 vaccine when eligible
If you have one or more of the following symptoms, you might have COVID-19. It is important to go get tested if you have symptoms.
Get tested as soon as possible. Call your clinic or find a testing location near you on the Minnesota Department of Health website.
If you test positive for COVID-19, it is important to care for yourself, while also protecting your family and your community.
If you need emergency medical attention any time during the isolation period, call 911 and let them know you have been diagnosed with COVID-19. If you need to go to a clinic or hospital, do not use public transportation, taxis or ride-sharing services. For members who use
Take your temperature regularly and pay close attention to any changes in your symptoms. Call your doctor or clinic with any concerns.
Download the UCare COVID-19 symptom tracker
Ask your doctor or clinic for a pulse oximeter or purchase one at your pharmacy to monitor your blood oxygen level at home. Ask your doctor how best to use the pulse oximeter and what to do in case of low blood oxygen.
All UCare health plans cover pulse oximeters ordered by a doctor, and some plans also cover oximeters purchased over the counter. If you have questions, call the Customer Service number on the back of your UCare member ID card.
If you feel short of breath or have difficulty breathing, call your doctor or clinic. If these symptoms are severe, call 911, and let them know you have been diagnosed with COVID-19.
If you need to go to a clinic or hospital, do not use public transportation, taxis or ride-sharing services. For members who use UCare Health Ride, please call 1-800-864-2157 (TTY 1-800-688-8534), and we can arrange a safe ride for you.
You may feel more tired than usual. Sleep and rest as much as you can.
Staying hydrated when you are sick helps your body heal. Focus on drinking water and other caffeine-free and alcohol-free liquids.
Make sure you are eating plenty of fruits, vegetables and healthy sources of protein, carbohydrates and fats.
If your doctor gave you instructions to follow after your visit or hospital stay, be sure to follow them. If you continue to have symptoms, set up a telehealth or office visit with your doctor.
Stay in a separate room or isolate as much as you can. Use a separate bathroom if possible. Talk to your doctor about how long you will need to isolate yourself.
When you cannot isolate from the people you live with, wear a mask. Make sure everyone you live with wears a mask as well.
Do not share food, dishes, utensils, towels, bedding or other household items with other people in your home. After using items, wash them yourself using soap and water.
Wash with soap and water for at least 20 seconds or use alcohol-based hand sanitizer containing at least 60% alcohol. Avoid touching your face with unwashed hands.
Clean frequently touched surfaces - like countertops, doorknobs, light switches and faucets - regularly with disinfectant cleaner.
If you have COVID-19 symptoms, wait to be vaccinated until you recover and have met the criteria for discontinuing isolation. If you do not have symptoms, wait until you meet the criteria for discontinuing isolation before getting vaccinated. This guidance also applies if you get COVID-19 before getting your second dose of vaccine.
Do not go to work, school or anywhere outside your home. Stay home until all three of the following are true:
If you need to leave your home or answer the door, wear a mask.
If you need to leave your home, be sure to keep six feet between yourself and other people.
Do not use public transportation, ride-sharing (such as Uber or Lyft) or taxis if you need to go to a clinic or hospital.
For members who use UCare Health Ride, please call 1-800-864-2157 (TTY 1-800-688-8534), and we can arrange a safe ride for you.
Throughout the pandemic UCare has provided enhanced coverage for our members, and we will continue to do so through 2021. For all members, we continue to fully cover COVID-19 testing services without cost sharing during the federal and state health emergencies. We will also continue to waive cost share for COVID-19 observation or inpatient hospitalization for all members through December 31, 2021. COVID-19 vaccines are covered without charge for members through 20211.
We’re helping to contain the spread of the virus by removing barriers to testing and care. As the COVID-19 situation changes, we’ll adjust our policies and coverage as best we can to protect our members and the community.
UCare is working closely with state leaders and public health authorities to keep our members, employees and communities safe. To protect against the spread of the virus, we’ve closed our doors for now. Although we can’t meet with you face to face, you can still reach us by phone and online.
Call the number on the back of your UCare member identification (ID) card if you have questions about your plan or coverage.
For questions about COVID-19 or to get help scheduling a vaccine appointment, call the UCare COVID-19 vaccine hotline at 1-833-951-3189 (TTY 1-800-688-2534).
1: Source: The Families First Coronavirus Response Act (FFCRA) (Pub. L. 116-127)
Get your COVID-19 questions answered. Find COVID-19 testing locations, Minnesota COVID-19 resources and up-to-date information.
9 am – 4 pm, Monday – Friday
Get the most current facts and guidance on COVID-19 prevention, care and vaccines.
Fully staffed hotline to support Minnesota’s African American community through the pandemic with COVID-19 information, testing sites, resources to support food insecurity, physical and mental health, employment, housing, childcare, legal rights and other issues stemming from the pandemic.
This tool helps you identify organizations in your community by culture, language and county.
UCare can help members find resources within their community, such as food services, financial assistance and housing support.
For crisis support or ongoing help to manage a mental health or substance use condition at no extra cost to you.
612-676-6533 or 1-833-276-1185
8 am – 5 pm, Monday – Friday
No-cost, confidential, anonymous support from a mental health professional.
Do you need home COVID-19 prevention resources?
UCare provides no-cost resources to support UCare members during this pandemic. Call UCare Customer Service at the number on the back of your UCare member ID card if you need masks, thermometers, hand sanitizers or pill boxes.
Get help finding a COVID-19 vaccine appointment if available, signing up for the Minnesota Department of Health Vaccine Connector and finding answers to your questions and concerns about the vaccine.
Nurses can offer expert advice, support, answers to your pregnancy questions and referrals to additional resources over the phone.
9 am – 5 pm, Monday – Friday
No-cost transportation to and from COVID-19 testing, COVID-19 vaccines and medical, dental and pharmacy visits. (only available for certain plans)
8 am – 5 pm, Monday – Friday
Sources: Centers for Disease Control and Prevention and Minnesota Department of Health